Player support
Need help with one of our games? We're happy to help.
Contact support
Email support@senstudiosltd.com and include:
- The name of the game
- Your device model and operating system version (for example, iPhone 15 – iOS 19, or Samsung Galaxy A55 – Android 15)
- The game version (usually shown in the game's settings screen)
- A short description of the problem and, if possible, a screenshot or screen recording
We usually reply within 1–2 business days (Monday – Friday, GMT+7).
Frequently asked questions
How do I restore my purchases?
Open the game's Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account or Google account you used for the original purchase.
I bought “Remove Ads” but still see ads.
Try Restore Purchases first and restart the game. Some optional rewarded videos (which you choose to watch for a bonus) may still be offered. If the problem continues, contact us with your purchase receipt.
How do I request a refund?
Purchases are handled by the app stores. For App Store purchases, request a refund at reportaproblem.apple.com. For Google Play purchases, follow Google Play's refund process in the Play Store app or on the Google Play Help Center.
I lost my game progress.
Progress is usually stored on your device. Deleting the game or changing devices may remove it unless the game offers cloud saving. Contact us with your device details and we will check what can be recovered.
How can I control personalized ads?
On iPhone and iPad, you can manage tracking under Settings › Privacy & Security › Tracking. On Android, go to Settings › Google › Ads (or Settings › Privacy › Ads). Players in some regions are also asked for consent inside the game. See our Privacy Policy.
How do I delete my data?
Email privacy@senstudiosltd.com with the game name and, if available, the player ID shown in the game's settings. We will process your request as described in our Privacy Policy.
How do I report a bug or a problem with an ad?
Send us a screenshot and a short description to support@senstudiosltd.com. Reports about inappropriate ads are especially helpful so we can block them.